Total Net Portfolio Total New Business Volumes
1Q 02 2Q 02 3Q 02 4Q 02 1Q 03 1Q 02 2Q 02 3Q 02 4Q 02 1Q 03
$55.83 $56.51 $56.26 $58.58 $57.91 $6.9 $9.3 $9.2 $10.3 $7.6
16.3% 5.7% 1.5% -1.4% 3.7% 9.4% 22.9% 12.6% 14.6% 9.0%
Delinquencies (as a % of Gross Receivables) Average Losses (Charge-offs) as a % of net receivables
2001 2002
1Q 02 2Q 02 3Q 02 4Q 02 1Q 03 1Q 02 2Q 02 3Q 02 4Q 02 1Q 03
Less than 30 days 97.2% 97.6% 97.9% 98.2% 98.3% 1.5% 1.5% 1.4% 1.4% 1.3%
31-60 days 1.0% 0.9% 0.6% 0.7% 0.7%
61-90 days 0.6% 0.5% 0.4% 0.4% 0.3%
Over 90 days 1.2% 1.0% 1.1% 0.7% 0.7%
100.0% 100.0% 100.0% 100.0% 100.0%
Credit Approval Ratio
1Q 02 2Q 02 3Q 02 4Q 02 1Q 03 1Q 02 2Q 02 3Q 02 4Q 02 1Q 03
78.7% 73.7% 75.4% 76.3% 77.4% 5,972 5,911 5,924 5,916 5,708
-3.00% 0.12% 1.37% -0.65% -4.42%